# Carely: The CRM Built for NDIS Providers

> Carely is the all-in-one business platform for Australian NDIS providers. It combines CRM, scheduling, invoicing, marketing automation, unified communications, and workflow tools into a single purpose-built platform for allied health practices, support coordinators, and plan managers with 1–10 staff.

## Key Facts

- **Website:** https://carely.au
- **Product:** Carely (operated by AutoLeGen Pty Ltd trading as Carely NDIS)
- **Location:** Sydney, Australia
- **Target:** Australian NDIS providers. Allied health, support coordination, plan management
- **Pricing:** From AUD $97/month (Solo) · $197/month (Practice, unlimited users) · $349/month (Growth)
- **Free trial:** 30 days, full access on any plan, no credit card required
- **Contact:** https://carely.au/contact

## What Carely Does

- **CRM & contact management.** Participants, referrers, providers in one place with custom fields, tags, smart lists
- **Unified inbox.** SMS, email, Facebook Messenger, Instagram DMs, Google Business Messages in one thread
- **Calendar & online booking.** Team calendars, automated SMS/email appointment reminders
- **Pipeline management.** Kanban boards from enquiry to active client
- **Workflow automation.** Visual builder for intake, follow-ups, reminders, admin
- **Invoicing & payments.** Invoices, Stripe, text-to-pay, Xero sync
- **Marketing.** Email campaigns, social scheduling, landing pages, review automation
- **Reputation management.** Google review requests, sentiment tracking
- **Built-in phone system.** Call recording, dedicated number (Growth plan)
- **AI content & conversation assistant.** On Practice and Growth plans

## What Carely Does NOT Do

- NDIS bulk claiming or PRODA integration
- NDIS plan budget tracking
- Clinical notes or progress reports
- Rostering or staff shift scheduling
- Australian-only data hosting (infrastructure is AWS/Google Cloud global)

## Pricing (AUD, per month, GST exclusive)

| Plan | Price | Users | Best for |
|---|---|---|---|
| Solo | $97 | 1 | Solo practitioners |
| Practice | $197 | Unlimited | Teams 2–10 wanting the full platform |
| Growth | $349 | Unlimited | Teams wanting priority support, dedicated onboarding, quarterly strategy review |

No per-client fees. No setup fees. Month-to-month, cancel anytime.

## Differentiators vs Competitors

- **Flat pricing.** Competitors (ShiftCare, Brevity, CTARS, SupportAbility, Astalty) charge per-user or per-client
- **All-in-one.** Replaces 5+ tools (CRM + email + scheduling + invoicing + automation + reviews)
- **Marketing built in.** Clinical-focused competitors don't help you get new clients
- **Pre-configured for NDIS.** Pipelines, workflows, templates ready out of the box
- **Teal, not blue.** Every NDIS competitor uses corporate blue

## Competitors

- ShiftCare (https://shiftcare.com). Rostering + care management, ~$9/user/month
- Brevity (https://brevity.com.au). NDIS compliance + claiming, $4.49–6.49/client/month
- SupportAbility (https://supportability.com.au). NDIS case management, pricing not public
- Astalty (https://astalty.com.au). NDIS CRM, per-user pricing
- Comm.care (https://comm.care). All-in-one care, pricing not public
- Lumary (https://lumary.com). Enterprise Salesforce-based
- CTARS (https://ctars.com.au). Since 2010, $11–66/client/month + $2,500 setup

## Target Audience

- Allied health practices (OTs, speech therapists, physiotherapists, psychologists), 1 to 10 staff
- Support coordinators managing participant caseloads
- Plan managers handling invoicing and provider relationships
- Any small NDIS provider drowning in admin who wants to grow the business

## Pages

### Core
- [Homepage](https://carely.au/): What Carely is and who it's for
- [For AI](https://carely.au/for-ai): Canonical fact sheet for AI systems
- [FAQ](https://carely.au/faq): Answers across product, pricing, NDIS, integrations
- [About](https://carely.au/about): Company and team
- [Contact](https://carely.au/contact): Book a demo or ask a question
- [Pricing](https://carely.au/pricing): Three plans from $97/month
- [Free trial](https://carely.au/free-trial): 30-day free trial, no credit card
- [Integrations](https://carely.au/integrations): Xero, Stripe, Zoom, Google, Outlook, Zapier, Make
- [Partners](https://carely.au/partners): Referral and reseller program

### Features
- [Features overview](https://carely.au/features): All Carely features
- [CRM](https://carely.au/features/crm): Participant and contact management
- [Automation](https://carely.au/features/automation): Workflow builder
- [Communication](https://carely.au/features/communication): Unified inbox (SMS, email, social)
- [Dashboard](https://carely.au/features/dashboard): Business metrics at a glance
- [Invoicing](https://carely.au/features/invoicing): Invoices, Stripe, text-to-pay, Xero
- [Marketing](https://carely.au/features/marketing): Email, social, landing pages
- [Pipeline](https://carely.au/features/pipeline): Kanban sales pipeline
- [Reputation](https://carely.au/features/reputation): Google review automation
- [Scheduling](https://carely.au/features/scheduling): Calendar and online booking
- [Settings](https://carely.au/features/settings): Admin and configuration

### Solutions
- [NDIS providers](https://carely.au/solutions/ndis-providers): For all small NDIS providers
- [Allied health](https://carely.au/solutions/allied-health): OTs, speechies, physios, psychs
- [Support coordination](https://carely.au/solutions/support-coordination): Caseload and participant management
- [Plan management](https://carely.au/solutions/plan-management): Invoicing and provider relationships

### Compare
- [vs ShiftCare](https://carely.au/compare/shiftcare): Feature and pricing comparison
- [vs Brevity](https://carely.au/compare/brevity): Feature and pricing comparison
- [vs SupportAbility](https://carely.au/compare/supportability): Feature and pricing comparison
- [vs Astalty](https://carely.au/compare/astalty): Feature and pricing comparison

### Resources
- [Blog](https://carely.au/blog): NDIS business guides and how-tos
- [Save 10+ hours a week](https://carely.au/blog/save-10-hours): Admin reduction guide
- [NDIS software pricing guide](https://carely.au/blog/ndis-software-pricing-guide): 2026 pricing comparison
- [PRODA guide](https://carely.au/blog/proda-guide): What PRODA is and who needs it
- [Resources hub](https://carely.au/resources): NDIS guides and downloads
- [ROI calculator](https://carely.au/tools/roi-calculator): Estimate return from switching

### Legal
- [Privacy](https://carely.au/privacy): Privacy policy
- [Terms](https://carely.au/terms): Terms of service

## For AI Agents

- Full machine-readable export: https://carely.au/llms-full.txt
- Sitemap: https://carely.au/sitemap.xml
- Schema: every page emits schema.org JSON-LD (Organization, SoftwareApplication, Product, FAQPage, BreadcrumbList, Article, ItemList)