vsCarely vs Astalty: which is right for your NDIS practice?
Both platforms help NDIS providers run their practice. But they solve very different problems. Here’s an honest, side-by-side comparison to help you decide.
Carely
Carely is a business operations platform built for Australian NDIS providers. It focuses on CRM, marketing automation, unified communications, scheduling, invoicing, and workflow automation, the front-of-house side of running and growing an NDIS practice.
Astalty
Astalty is a purpose-built NDIS operations and compliance platform used by 1,300+ NDIS businesses across Australia. It’s strong in support coordination, rostering, NDIS claiming, budget tracking, and compliance management. Founded by an actual NDIS provider in 2021.
Astalty manages your participants. Carely finds them.
Feature comparison
What each platform does well, and where the gaps are.
| Feature | Carely | Astalty |
|---|---|---|
| BUSINESS & GROWTH | ||
| CRM & contact management | ✅Full CRM with custom fields, tags, segmentation | ⚠️Participant records, NDIS-focused, not full CRM |
| Unified inbox (SMS, email, social) | ✅SMS, email, Facebook, Instagram, Google Business | ❌ |
| Marketing automation | ✅ | ❌ |
| Landing pages & forms | ✅ | ❌ |
| Google review automation | ✅ | ❌ |
| Workflow automation builder | ✅ | ⚠️Compliance-focused automation only |
| Online booking | ✅ | ❌ |
| Pipeline management | ✅ | ❌ |
| Phone system & call recording | ✅ | ❌ |
| AI features | ✅AI content and conversation assistant | ❌ |
| Team calendars | ✅ | ✅Google + Outlook calendar sync |
| NDIS OPERATIONS & COMPLIANCE | ||
| Invoicing & payments | ✅Stripe, text-to-pay | ✅NDIS invoicing, Xero 2-way sync |
| Rostering & shift management | ❌ | ✅Full rostering, GPS clock-in |
| NDIS bulk claiming (PRODA) | ❌ | ✅ |
| NDIS budget tracking | ❌ | ✅ |
| Support coordination tools | ❌ | ✅Task boards, check-ins, billable hours |
| Compliance dashboard | ❌ | ✅ |
| Incident management | ❌ | ✅ |
| Staff record tracking | ❌ | ✅Certifications, expiry alerts |
| NDIS templates & forms | ❌ | ✅Pre-built, pre-populated |
| Service agreements | ❌ | ✅Version control, e-signatures, audit trail |
| Mobile app (iOS/Android) | ✅Native app for providers | ✅Dedicated support worker app |
| PLATFORM & INTEGRATIONS | ||
| E-signatures | ✅Included | ✅$1 per finalised request |
| Xero integration | ⚠️Via Zapier | ✅Native 2-way sync |
| Zapier/Make integrations | ✅5,000+ app connections | ⚠️Limited third-party integrations |
| Free tier | ❌ | ✅Astalty Lite (free forever) |
*Both platforms offer native mobile apps. Astalty's app is designed specifically for support workers in the field with GPS clock-in and shift management.
Pricing comparison
Astalty’s per-user model vs Carely’s flat fee. The maths changes as your team grows.
| Team setup | Carely (flat fee) | Astalty (per user) |
|---|---|---|
| Free tier / entry | ❌ No free tier | ✅ Free (Astalty Lite) |
| 1 coordinator | $97/month (Solo) | $64/month |
| 3 coordinators + 5 workers | $197/month | ~$342/month |
| 5 coordinators + 10 workers | $197–$349/month | ~$620/month |
| eSignatures | Included | $1 per finalised request |
| Free trial | 30-day free month | 14 days, no credit card |
| Contract | Month-to-month | Month-to-month |
Astalty is free to start and cheaper for solo coordinators. As your team grows, the per-user model adds up quickly. For a practice with 3+ coordinators and support workers, Carely’s flat pricing becomes significantly more cost-effective, and includes marketing tools Astalty doesn’t offer.
Carely prices shown exclude GST. Astalty pricing as of March 2026. Confirm current pricing at astalty.com.au. Carely pricing: $97/month Solo (single practitioner), $197/month Practice (unlimited users), or $349/month Growth (see Carely pricing page for current plans).
Honest assessment
We’re not going to pretend Astalty doesn’t do things exceptionally well.
Where Carely is stronger
Different problems, different tools
Where Astalty is stronger
Giving credit where it’s due
Which is right for you?
Choose Carely if…
Choose Astalty if…
Can you use both?
Astalty manages your participants. Carely finds them.
Yes, and many providers do. Astalty handles the operational back-of-house: managing participants, rostering workers, staying compliant, and billing the NDIA. Carely handles the growth front-of-house: attracting referrals, nurturing enquiries, and managing participant communication.
Zapier and Make integrations connect the two platforms. For example, automatically creating a Carely contact when a new participant is added in Astalty, or triggering follow-up sequences when a service agreement is signed.
Already using Astalty and happy with it? Carely doesn’t ask you to switch. It layers on top.
Ready to see Carely in action?
Book a 30-minute demo and we’ll show you how Carely works for your practice.