COMMUNICATION
One inbox for every conversation.
Your participants text you. Referral partners email. Families message on Facebook. Right now, that's four apps to check. Carely brings every channel into a single inbox — so nothing gets missed and everyone gets a reply.
EVERY CHANNEL, ONE SCREEN
SMS. Email. Social. Phone. All here.
Carely's unified inbox pulls in messages from SMS (two-way texting from a dedicated number), email, Facebook Messenger, Instagram DMs, and Google Business Messages. Every message appears in a single stream, organised by contact. Open a conversation and see the full history across every channel — the SMS from last week, the email from last month, and today's Facebook message, all in one thread.
- Two-way SMS from a dedicated number
- Email — send and receive from your business email
- Facebook Messenger and Instagram DMs
- Google Business Messages from your Google listing
- Full cross-channel conversation history per contact
BUILT-IN PHONE SYSTEM
Make and receive calls from the platform.
Call participants, families, and referral partners directly from Carely. Calls are logged and recorded (with consent) and attached to the contact record. Your team can review call history and listen back when needed. Two-way SMS is built in — no separate SMS platform required. Send individual messages or bulk campaigns.
- Call directly from within the platform
- Calls recorded (with consent) and attached to contact records
- Two-way SMS — no separate SMS platform needed
- Complete communication audit trail per contact
AI CONVERSATION BOT
Handle routine enquiries automatically.
Carely's AI conversation bot can respond to common enquiries via chat, SMS, or web widget. It can answer FAQs, qualify new enquiries, collect contact details, and even book appointments — all without your team being involved. When a conversation needs a human, the bot hands off seamlessly to your team in the same inbox. Configure the bot with your practice's specific information — services offered, availability, intake process — so responses are accurate and on-brand.
- Answer FAQs and qualify enquiries automatically
- Book appointments without team involvement
- Seamless handoff to a human when needed
- Respond to enquiries instantly, even outside business hours
TEAM COLLABORATION
Know who's handling what.
Assign conversations to team members. See who's responded and who hasn't. Internal notes let your team communicate about a contact without the participant seeing. When a team member is away, reassign their conversations in bulk. No messages fall through the cracks during leave or handovers.
- Assign conversations to individual team members
- Internal notes visible only to your team
- Bulk reassign during leave or handovers
- Clear ownership means faster responses and happier participants
Works with your existing tools
Ready to see Communication in action?
Book a 30-minute demo and see the unified inbox in action.