REPUTATION & REVIEWS
Your reputation is your referral engine. Start treating it that way.
Families searching for NDIS providers read reviews before they call. Support coordinators check your Google rating before they refer. Carely helps you build a strong online reputation automatically — so your practice keeps growing while you focus on delivering care.
AUTOMATED REVIEW REQUESTS
Ask every satisfied client for a review — without the awkward follow-up.
Carely sends review requests automatically. After an appointment, a milestone, or a service delivery event, Carely sends your participant an SMS or email with a direct link to your Google review page. One tap and they're there — no searching, no friction. You choose the timing, the template, and the send method. Set it once and let it run. Your Google review count grows in the background while you get on with your day.
- Trigger on appointment completion, milestone, or custom event
- Send via SMS, email, or both — client's preference
- Customisable templates with your practice branding
- Direct link to your Google review page — zero friction
REVIEW MONITORING & RESPONSE
Know exactly what people are saying — and respond fast.
All your reviews in one place. See your overall rating, total review count, and response rate at a glance. Drill down into individual reviews — from Google Business and Facebook — sorted by recency. Filter by star rating to spot trends. When a new review comes in, Carely notifies you. Respond directly from the dashboard without leaving the platform. A 92% response rate isn't just good optics — it's a Google ranking signal. Practices that respond to reviews consistently rank higher in local search.
- Reviews from Google Business and Facebook in a single unified view
- Real-time notifications when new reviews arrive
- Respond to reviews directly from the Carely dashboard
- Response rate tracking — a Google local search ranking signal
RATING ANALYTICS
Understand your reputation at a glance — not just a number.
Your average rating tells part of the story. The breakdown tells the rest. See exactly how many 5-star, 4-star, and 3-star reviews you have and what percentage each represents. Spot dips early. Identify patterns. If 94% of your reviews are 4-star or above, that's a story worth telling on your website and in your referral conversations. Track your response rate over time. A high response rate tells families and referral partners that you're engaged, professional, and accessible — qualities that matter enormously in NDIS services.
- Star distribution breakdown (5★ → 1★ with count and percentage)
- Historical trend view — see rating direction over time
- Response rate metric with period comparison
- Exportable reputation report for referral partner conversations
MULTI-CHANNEL COLLECTION
More reviews from more clients — via whatever channel they prefer.
Carely pulls in reviews from Google Business and Facebook — the two platforms that matter most for NDIS providers. You see everything in one unified view, not scattered across two logins and three browser tabs. Send review requests via SMS, email, or both. Different participants prefer different channels. An older participant might respond better to email. A younger family member might prefer a text. Templates handle the messaging. Choose from a standard review request, a post-appointment follow-up, or a quarterly check-in. Personalise with your participant's name and your practice branding.
- SMS and email review requests — configurable per client segment
- Google Business Profile and Facebook review sources unified
- Branded request templates with your practice name and logo
- Standard, post-appointment, and quarterly check-in template variants
Connects with your existing platforms
Ready to grow your reputation on autopilot?
Book a 30-minute demo and we'll show you how Carely's reputation tools work for NDIS providers — and what your Google rating could look like in 90 days.