NDIS Software Pricing Guide 2026: What Should You Pay?
Choosing NDIS software is hard enough without the pricing confusion. Some charge per user. Some charge per client. Some won’t even tell you the price until you’ve sat through a demo. And the total cost can vary wildly depending on how your practice is structured. This guide breaks down how NDIS software pricing actually works in 2026, what real platforms charge, and how to figure out what you should be paying.
The Three Pricing Models
Almost every NDIS software platform uses one of three pricing approaches. Each has trade-offs, and the “cheapest” option depends entirely on the size and shape of your practice.
1. Per-User Pricing
How it works: You pay a monthly fee for each staff member who uses the software. More staff = higher bill.
Who it suits: Small teams where you want to control costs by limiting who has access.
The catch: Your software bill grows every time you hire. A practice with 10 staff pays significantly more than a practice with 3 — even if they’re managing the same number of participants.
Per-user pricing
ShiftCare: $9/user/month (min 5 users)
2. Per-Client Pricing
How it works: You pay a monthly fee based on the number of active participants or clients in the system.
Who it suits: Providers who want all staff to have access without extra cost.
The catch: Your bill grows as your practice grows. Success is penalised — the more clients you take on, the more you pay.
Per-client pricing
Brevity: $4.49–$6.49/client/month
3. Flat-Fee Pricing
How it works: One price. Unlimited users. Unlimited clients (or generous limits). All features included.
Who it suits: Growing practices that want predictable costs regardless of team size or client numbers.
The catch: The flat fee might be higher than per-user or per-client pricing for very small practices.
Flat-fee pricing
Carely: $197/month flat
Real Pricing Comparison (2026)
Here’s what NDIS software platforms actually charge. We’ve focused on the platforms most commonly used by small to mid-size providers.
| Platform | Pricing Model | Starting Price |
|---|---|---|
| ShiftCare | Per user | $9/user/mo (min 5) |
| Brevity | Per client | $4.49–$6.49/client/mo |
| CTARS | Per client | $11–$66/client/mo + $2,500 setup |
| Carely | Flat fee | $197/month |
| SupportAbility | Not published | Contact for quote |
| Lumary | Not published | Contact for quote |
| Careview | Not published | Contact for quote |
Prices as of March 2026. Check each provider’s website for current pricing.
How to Calculate Your Real Cost
Don’t just look at the base price. Calculate the total monthly cost for your specific situation:
- Count your users — everyone who needs access, including admin staff
- Count your active clients — participants currently receiving services
- Pick the tier — which plan level includes the features you need?
- Add setup fees — amortise over 12 months if it’s a one-off charge
- Add usage costs — estimate SMS and call volume
- Project 12 months out — will your team or client list grow? What will you pay then?
Example: A practice with 8 staff and 60 clients
| Platform | Monthly Cost |
|---|---|
| ShiftCare (per user) | $72/month |
| Brevity (per client, mid tier) | $270–$390/month |
| CTARS (per client, low tier) | $660/month + $2,500 setup |
| Carely (flat fee) | $197/month |
The “cheapest” option depends on your numbers. ShiftCare wins on raw price for small teams but doesn’t include marketing automation, landing pages, or a unified inbox — you’d need separate tools for those.
What You’re Actually Comparing
Price is important, but it’s only meaningful when you’re comparing like-for-like. NDIS software platforms vary significantly in what they do:
Clinical & compliance platforms
- NDIS claiming and PRODA integration
- Clinical notes and progress documentation
- Rostering and shift management
- Incident reporting and compliance tools
Brevity, SupportAbility, CTARS, Lumary
Business operations platforms
- CRM and contact management
- Marketing automation and referral generation
- Unified inbox (SMS, email, social)
- Scheduling and appointment reminders
- Invoicing and payments
- Workflow automation
Carely
These aren’t the same category. Many providers use one of each.
Questions to Ask Before You Buy
- What’s included in the base price? Don’t assume — ask for the full feature list.
- How does pricing scale? What will you pay if you double your team or client base in 12 months?
- Is there a lock-in contract? Month-to-month gives you flexibility.
- What does onboarding include? Setup, data migration, training — is it included or extra?
- Can I try before I buy? A free trial lets you test the platform with real workflows.
- What happens to my data if I leave? Can you export your contacts, notes, and communication history?
Our Take
We built Carely with flat-fee pricing because we think it’s the fairest model for small NDIS providers. You shouldn’t pay more just because your practice is growing.
$197/month. Unlimited users. All features. No setup fees. No lock-in.
But we’re not the right tool for everyone. If you need NDIS bulk claiming, clinical notes, or rostering, you’ll need a dedicated platform for those functions — potentially alongside Carely for the business operations side.
See Carely Pricing →Ready to simplify your NDIS software costs?
Carely is $197/month flat — unlimited users, all features, no surprises.